Hioxcloud provides NO REFUND on cloud hosting plans. However refund is only possible in case of an accident from our side with your server. If you are not satisfied with our services and wish to cancel your service, you must submit your cancellation request or open a ticket from your client area or send us an email to firstname.lastname@example.org regarding a refund request, within first 7 days of your purchase/activation to get a refund. All refund requests made after first 7 days of purchase/activation will NOT be processed.
Servers : There are no refunds on Cloud VPS & Dedicated Cloud Servers.
Services : There are no refunds on License & Addons or any other product services.
Cancellations and Refund Process :
In case you are not satisfied by our hosting service you can cancel your hosting account within 7 days by giving us a written notice either by opening a ticket from Client Area or by sending us an email to email@example.com with subject line “Cancellation and Refund”. Note: We do not accept any cancellation request after 7 days. Once we have received your request and confirmed all the necessary information with you we will process your request and will notify you in written typically by email that your hosting is cancelled and the refund is processed. You will receive a notification from us by email that your refund is processed.
- We reserves our right to deny a refund request or provide a partial refund.
- Only One Refund is applicable per client. Once a client has been refunded for one of his services, he can NOT claim for refund on another services.
- Any Credit balance in Client's Area is NOT eligible for refund. It can only be used for purchasing new services or paying any existing/upcoming invoices at our website.
- If you violate any point of our Terms of Service, you will NOT be eligible for any refund.
Customers signing up for the sole purpose of getting a refund would be classified as people misusing our refund policies. We have found out that people suspended on other hosts for resource abuse/spam etc. signup under the Money back guarantee and try to overload our servers too. This is against the TOS and as below, no refunds will be issued in such cases. Also such people just need a place to dump their data at times and just misuse the refund policy for temporary hosting. We will evaluate if such misusage was done before processing any refunds on all accounts. Accounts found guilty would not be entitled for a refund.
Termination of Product/Services
Termination We may terminate your access to the Services, in whole or in part, without notice in the event that: (i) you fail to pay any fees due; (ii) you violate our service Agreement; (iii) your conduct may harm hioxcloud or the users/clients of hioxcloud i.e by spamming, brute force attacks, ddos attack e.t.c or (iv) as otherwise specified in this Agreement. In such event, hioxcloud shall not refund to you any fees paid in advance of such termination, and you shall be obligated to pay all fees and charges accrued prior to the effectiveness of such termination. Additionally, We may charge you for all fees due for the Services for the remaining portion of the then current term. UPON TERMINATION OF THE SERVICES FOR ANY REASON, USER CONTENT, USER WEBSITES, AND OTHER DATA WILL BE DELETED WITH PROVIDING NO BACKUP TO USER.
Changes to this Policy
We reserve the right to revise, amend, or modify this Policy at any time and in any manner. However, if we plan to materially change how we plan to use previously collected personal information, we will provide you with advance notice prior to the change becoming effective and an opportunity to opt-out of such differing uses. We encourage you to periodically review this page for the latest information on our privacy practices.